Loose Bracket or Band
What to Do
Use orthodontic wax to cover the area. You can also use a clean nail clipper to trim excess wire if safe to do so.
When to Contact Us
If discomfort persists more than 1–2 days or causes a sore.
We're Here to Help
Orthodontic Emergencies
Most orthodontic concerns can wait — but some need attention. Here's what to do.
In Case of Emergency
If you are experiencing severe pain, facial trauma, uncontrolled bleeding, difficulty breathing, or swallowing, please call 911 or go to the nearest emergency room immediately. Orthodontic concerns can usually be managed during business hours, but life-threatening situations require immediate medical attention.
Poking Wire or Irritating Bracket
What to Do
If it’s still attached to the wire, leave it in place and cover it with wax. If it fully detaches, keep it safe and bring it with you.
When to Contact Us
Call to schedule a repair.
Mouth Sores or Ulcers
What to Do
Rinse with warm salt water and use wax to protect irritated areas. Topical gels (like Orabase or Orajel) may help.
When to Contact Us
If the sore is large, persistent, or bleeding.
Injury or Trauma
What to Do
If you’ve suffered a hit to the mouth or jaw, check for loose teeth or bleeding. Apply cold compresses for swelling.
When to Contact Us
Immediately — or go to urgent care if injury is severe.
Lost or Broken Retainer
What to Do
Do not try to wear a cracked retainer. If you’ve lost it, keep your teeth as clean as possible and contact us.
When to Contact Us
Promptly, to avoid unwanted tooth movement.